Privacy Policy

Safeguarding your privacy and information

Introduction

Our Privacy Policy applies to all the products, services, and websites offered by Salvere Support Ltd. We refer to those products, services, and websites collectively as the “services” in this policy. Our services are provided by Salvere in the United Kingdom. By using our services, you are agreeing to this Policy.

Your Personal Data – What is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

 Who are we?

Salvere Support is a Limited Company providing care staff to support people to live at home. We specialise in assisting individuals and families using Personal Budgets from Local Authorities and Personal Health Budgets from NHS as direct payments. Our services are also available to private individuals and other organisations.

How do we process your personal data?

Salvere Support complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

  • To enable us to provide care services
  • To administer customer accounts and records
  • To maintain our own accounts and records
  • To promote the interests of the Company
  • To manage our employees
  • To inform you of news, events, activities and requests

Link for more detailed information on how we process Your Personal Data

What is the legal basis for processing your personal data?

Processing is necessary for a contract you have with Salvere Support, or because you have asked us to take specific steps before entering into a contract.

Explicit consent of you, the data subject so that we can keep you informed about news, events, activities and requests to keep you informed about your supported banking and payroll services.

Processing is necessary for carrying out legal obligations under, employment, social security or social protection law.

Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared within Salvere Support or with statutory authorities, insurers, your care or payroll suppliers and government regulatory bodies in order to fulfil our contractual and legal obligations to you and the authority providing funds to you. We will not share your data with any other third parties.

How long do we keep your personal data?

We keep data in accordance with contractual and legal obligations for up to 6 years after the calendar year to which they relate. Specifically, we are obliged to keep payroll and banking information where this applies to you for up to 6 years.

Where we are not contractually or legally obliged to retain your data, we will securely delete your records upon the termination of our services with you.

Your Rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

  • The right to request a copy of your personal data which Salvere Support holds about you;
  • The right to request that Salvere Support corrects any personal data if it is found to be inaccurate or out of date;  
  • The right to request your personal data is erased where it is no longer necessary for Salvere Support to retain such data;
  • The right to withdraw your consent to the processing at any time (although this may result in Salvere Support becoming unable to provide a service to you)
  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
  • The right to lodge a complaint with the Information Commissioners Office.

Further Processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Contact Details

To exercise all relevant rights, queries of complaints please in the first instance email: hello@salveresupport.co.uk or call 0300 303 3064 or write to The Data Controller, Salvere Mailroom, PO BOX 480, Sevenoaks, Kent, TN13 9JY.

You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

What kind of personal information about you do we process?

We collect personal information when you make an agreement with Salvere Support as a customer, employee, or when you make enquiries about our services. We may collect personal information as follows;

  • Personal and contact details such as title, full name, contact details and contact details history
  • Your date of birth, gender and/or age
  • Family member details, when relevant to your agreement with us
  • Personal and contact details, date of birth, gender and /or age (as above) for the person receiving care where this differs from you who has the agreement for services with us
  • Your national insurance number, NHS number, local authority case number or other relevant identifiers from third parties involved in your support to enable us to provide advice, supported banking and payroll services
  • Your bank account or building society name and number, sort code where you have supplied these details to us
  • Your nationality if needed for the service such as payroll
  • Details of the products and services you have chosen from us
  • Information we obtain from third parties such as a local authority, NHS, another supplier of services to you, in order that we can provide services 
  • Criminal records information from Disclosure and Barring checks (DBS) where you have agreed to these checks being carried out
  • Your residency and/or citizenship status, if relevant, such as your nationality, your length of residency in the UK and/or whether you have the permanent right to reside in the UK as this relates to payroll services and HMRC requirements upon us
  • Your marital status or social circumstances relevant to the supply of payroll services
  • Tax information relevant to legitimate requirements from HMRC for the supply of payroll services, such as your tax code and contributions

What is the source of your personal information?

We collect personal information from the following sources:

  • From you directly or those individuals you have authorised on your behalf, such as family members or employees
  • Your employer (our customer) if you are a personal assistant or care worker
  • Local Authorities and NHS organisations who refer your details to us
  • Third parties holding information about you such as insurers, care services suppliers who are part of providing services to you
  • From other sources such as Safeguarding Children or Vulnerable Adults Agencies, HMRC, DWP
  • From Google Analytics monitoring our website traffic

What do we use your personal data for?

We use your personal data for the following purposes:

  • To provide the products and services you have chosen from us
  • To manage those products and services
  • To update and maintain your records
  • To process communications with us about you
  • To improve the operation of our Community Interest Company
  • To improve the operation of our website
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • To comply with legal and regulatory obligations, requirements and guidance
  • For management and auditing of our business operations including accounting
  • To monitor and to keep records of our communications with you and our staff
  • To administer good governance and reporting to our Community Interest Company Board
  • To adhere to the contracts and agreements we hold with Local Authorities and NHS organisations relevant to you
  • To develop new products and services and to review and improve current products and services
  • To provide insight and analysis of our customers both for ourselves and for the benefit of, NHS and Local Authorities either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our business
  • To share information, as needed with, NHS, Local Authorities, insurers, care suppliers and Government regulatory bodies
  • To facilitate the development, sale or transfer of one or more parts of our business

Is your information transferred outside the UK or EEA?

We are based in the UK and only use digital services which operate and store information in the UK or the European Economic Area. Your personal information may be transferred outside the European Economic Area if you access our services or communicate with us when abroad and outside the EEA and request that we transfer information to you. If you make such request, we will always aim to provide a secure means of transferring your data.

What should you do if your personal information changes?

If you are an existing customer please complete tell us so that we can update our records using the details in the contact us section of our website. We will then update your records if we can.

Do we do any monitoring involving processing of your personal information?

Monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications. All calls to and from our Help Desk may be recorded for training and monitoring purposes.

We may monitor where permitted by law and we will do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

Cookies and how we use them

A cookie is a small computer file which may be downloaded to your computer’s hard drive when you visit a website. Cookies are harmless files which can help improve your experience of using a website because, among other things, they help us to:

  • understand your browsing habits
  • respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences
  • monitor which pages you find useful and which you do not
  • understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites
  • A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us

Cookies are placed on the user’s first visit to a Site and they track the user through the Site, where they go, where they drop off, what pages they have problems with, etc.

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Sites.

We may use cookies for marketing or advertising or use third parties to provide advertising and other content to visitors and we will amend this cookie policy should we begin to do so in the future.

So that we can offer you the best possible online experience, new services using cookies may be added to our sites from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.

Want to know more about cookies?

For more information about cookies and how to manage them please go to http://www.allaboutcookies.org/manage-cookies/